Stack Up $150 Bill Credits

The advertised average price of 10¢ per kWh is calculated specifically at a monthly usage level of 2,000 kWh and reflects the application of the $150 bill credit. The 10¢/kWh average rate applies only during billing cycles where usage meets or exceeds the 2,000 kWh threshold, triggering the $150 bill credit. If monthly usage falls below 2,000 kWh, the $150 credit will not apply, and the effective average price per kWh will be higher. Bill credits have no cash value, are non-transferable, and cannot be applied toward security deposits or non-recurring fees. Energy charges, TDU charges, and taxes apply. Please review the Electricity Facts Label (EFL), Terms of Service (TOS), and Your Rights as a Customer (YRAC) for exact pricing calculations and credit mechanics. 

The maximum bill credits in a year are $1,800 if the usage is above 2,000kWh every month of the year. Bill credits will automatically apply as a line-item credit per active account for any single billing cycle . Please refer to the Electricity Facts Label (EFL) for complete pricing details. 

Cancellation Fee Reimbursement: We will reimburse up to $150 of the cancellation fee charged by your previous electric provider. This promotion only applies to term agreements 12 months or greater and must be repaid to Just Energy if you switch away within 12 months of starting your Agreement. The final bill from your previous electric provider showing their cancellation fee must be submitted within 90 days of enrollment. Reimbursement will appear as a bill credit after your first full service period bill with Just Energy is paid in full. Please send a copy of your previous electric provider’s bill that includes their cancellation fee, in one of the following ways: 1) Email – customersupport@archive2.justenergy.com, 2) Mail – C/O Cancellation Fee Reimbursement Program, 5251 Westheimer Road, Suite 1000, Houston, TX 77056, or 3) Fax – 888-548-7690 

If additional information is not required, you have a smart meter, and your enrollment is received before 12 PM CT, your enrollment may be accepted on the same day. Same day enrollment only applies to move-ins. Speak to a customer service representative for more details. 

Just Energy will help you find a plan that fits your needs. Please note that new plans will come with a new contract and the end date of the new contract will change to reflect the terms of the new plan. There is no fee to make a plan change, but you will be subjected to the terms and conditions of the new plan as an existing customer. 

While Just Energy does not charge any fees for transferring services within Texas, please check with your utility for potential additional charges. In the event of a utility change due to relocation, you must choose a new plan.